Shipping policy

All orders have various processing times which are only done on business days (excluding weekends and holidays). After receiving your order confirmation email, you will receive another notification when your order has shipped. 

COVID 19 SHIPPING DELAYS: Please be advised that I am working quickly to send orders out, however due to surge in shipping volumes and the effects of COVID 19, shipping carriers may experience delays in delivery. I ask that you be patient as USPS, UPS, & FedEx work to get your order to you in a timely manner. If you have any concerns please email cillassassycreations@gmail.com and I will gladly help!

SHIPPING: All orders are shipped through USPS and/or UPS. Once your order ships, you will receive your tracking information via the email you made the order with. I am not responsible for any delays in shipping. Once your order ships, I cannot provide you any information about where your order is as I do not have any more than the tracking number. Please understand that shipping delays are more frequent during holiday seasons.

SHIPPING INSURANCE: It is highly RECOMMENDED to keep ROUTE+ Shipping insurance in your cart when placing your order. If you refuse to include ROUTE+ Shipping insurance, you (the customer) are agreeing, upon placing your order, that you are responsible for filing any claims to USPS.

Route covers lost, stolen and damaged items that fit their listed criteria. Route offers options for refunds or to receive a replacement. When refunding, route covers the subtotal of the order. Shopping costs, taxes and the route premium are not included. When replacing an item, route covers the subtotal of the order, the route premium, shipping costs and taxes. Route is very responsive to claims made (much faster than USPS) and is more likely to accept your claim versus deny the claim, like USPS will likely do. It is highly recommended that you keep Route in your cart if your items require shipping. The premiums are no less than 98 cents, and a bit more depending on the number of products added to the cart. Route is 100% worth it. I will not refund or replace items lost, stolen or damaged if a claim is denied by USPS. While I do believe the customer should not be punished by fault of the Post Office, I also believe that I should not be penalized either, which is why I offer the Route option and recommend it. 

HOW DO I CHECK THE STATUS OF MY ORDER? 

When your order has shipped, you will receive an email notification from me which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact me at cillassassycreations@gmail.com with your name and order number, and I will look into it for you.